Vendor Support

We're here to help.

Search for answers, browse help articles, submit a support ticket, or call us directly. Our help desk supports vendors 24 hours a day, Monday through Friday.

Ask a question — try "where is my payment?" or "how do I update my banking info?"

Call Us

Speak directly with our vendor help desk — available 24/5.

US+1 312.465.5151
DE+49 80 01 81 23 71
APAC800-492-2355

Email Support

Send us a message and we'll respond within one business day.

[email protected]

Help Center

Browse articles, guides, and FAQs in the Eved vendor portal.

Browse articles

Help articles

Browse by category or visit the full help center for all articles.

Quick Reference Guide — Creating an InvoiceCreating Credits in Eved
View all in help center
Invoice & Payment StatusesPayment StatusMerchant FeesEvedPay FAQs
View all in help center

Submit a support ticket

Can't find the answer you need? Open a ticket and our vendor support team will get back to you within one business day.

24/5 vendor help desk — real people, not bots
Email confirmation sent when your ticket is received
Most tickets resolved within one business day